How do I contact support?
Register with DV188 or use its sign-in option if you already have an account. Open live chat and tell the team that you need help with a 918Kiss deposit.
What details should I send?
| Question | Details to send | What to ask |
|---|---|---|
| Before depositing | Account username and intended amount | Confirm the available method, currency and recipient |
| Payment not reflected | Amount, payment method, date, MYT time and reference | Check the payment and explain which balance has not updated |
| Unclear payment instructions | The instruction or recipient you need checked | Confirm the details before sending money |
| DV188 sign-in issue | Username and the error shown | Help with access to your DV188 account |
My deposit has not appeared. What should I do?
Check whether the payment completed on your bank or e-wallet account. Send DV188 support the amount, payment time and transaction reference. Explain whether the missing balance is on DV188 or 918Kiss so the team can check the right part of the transaction.
Ask the team to check the first payment before making another payment for the same request.
Can I contact live chat at night?
Yes. DV188 live chat is available 24 hours a day, including overnight.
How do I follow up on an existing request?
Include the earlier conversation or transaction reference, describe what is still unresolved and add any new information. Keep the details together so the team can follow the same request.
What if I have an installation or app problem?
Check the installation steps for your device. If you contact DV188 about an app or game issue, include the device, operating-system version and error message so the team can confirm whether it can help.
Installation
Android APK, iPhone and Windows setup steps.
Open guideBanking
MYR payment methods and checks before a transaction.
Open guideFAQ
Answers about 918Kiss setup and game information.
Read FAQ